Testimonials

Dear Grant,

I just want to thank you again for the absolutely excellent level of support that you have provided to me in my search for hearing aids.  As you know, when I called, I really was only gathering information and had no intention of committing to a purchase any time in the immediate future.  However your friendly one-on-one support with my questions, concerns, and possible issues quickly won me over to make you and HearingPlanet my first choice as a provider.  The fact that you directly called my insurance provider to clarify my benefit allowance was certainly beyond the level of support that I had expected. 

Being a Director of Quality in the Telecommunications industry has exposed me to all levels of suppliers quality, both good and bad.  Without a doubt, your level of support is one of the very best that I have seen!  It has been a true pleasure to work with you in selecting and acquiring my hearing aids, and I would not hesitate to recommend you and HearingPlanet to anyone!

Best regards , 

B. Jones
Texas

I have worn the instruments since Denise programmed and fit them at approximately 2pm (it is now about 8:30pm), and have certainly noticed the change and with no discomfort. I have even had several phone calls, all of which were very comfortable. I want to thank you for all you have done in this process and especially want to thank you for your recommendation of the Audiologist, Denise. I can not imagine finding anyone more professional or with whom I would be more comfortable than Denise. At our first visit for testing and again today I felt like I was her only patient and she had all of the time I needed for explanations and questions. I look forward to a long relationship with each of you and would certainly recommend each of you to anyone in need of your services.

Sincerely,

Bill Whittaker
Brackney, PA

Thanks for the prompt action in getting me a duplicate invoice and working with me on my 2007 FSA money. I will write up my experience of music appreciation with my Phonak Savia Art aids and get it to you for your reference. Because of the remote and the multiple programs, they work great on my motorcycle and in my wife's convertible also. I am also working the LACE program a little at a time. It is quite interesting and I am referring that program to other people I know that have hearing aids. I can't say enough positive things about your help, knowledge, and customer service. My experience with HearingPlanet has been better than expected! More later.

Best Regards,

Bob MClure, CM
Fort Worth, TX

Just wanted to drop you a line, and tell you how thrilled I am with my new "ears". I can now hear everything at all the meetings that I attend, and not miss anything that is being said. I hear every word that my wife says, for the first time EVER!! As a Christian male I am always in awe of life, but could not hear all of what life has to offer--but I do now! I question myself as to why I waited so long to address my situation, but perhaps I just was not ready. HearingPlanet has made my life improve 10 fold, and I will always be thankful for you, Karen Cooper, and all at HearingPlanet.

God Bless

Charlie Scott
Collegeville, PA

From a Satisfied HearingPlanet Patient:

Hello Nick and HearingPlanet!

I wanted to thank you for your help in getting my mom her much needed hearing aids. She told me that she has NEVER heard as well as she does now and she constantly asks how we are able to live with so much noise in the world. The process of obtaining hearing aids through HearingPlanet was a lot easier than I thought it would be. Thanks again.

Blessings,

Andrew Kim
California

Good evening Toby.

I am home from our month at the beach and actively participating in many activities. I just LOVE my new ears!!! The Phonak Savias are comfortable, greatly enhance my hearing, and are almost totally invisible. My wife enjoys talking with me and I could hear all of the church service. I was at our Church Seniors Luncheon yesterday and it is the first time I have been with a group that some of us were pulling out our ears and comparing experiences. HearingPlanet won the competition hands down. Everyone was very impressed with my ability to not only adjust volume but also turn off. Others could do one or the other. None had the ability to take the ears in and have the audiologist plug them into the computer and see what I had been doing with the buttons.

I will continue to refer you and Toby to my friends.

Thanks a ton for everything. They are wonderful.

Dave Sutherland
North Carolina

Dear Scott,

I would give my experience with Ann, the provider you referred me to, an A+ rating. I expected that her testing would confirm and expedite the process of hearing aids. Ann was very thorough and ran confirming tests to clarify her findings. Her careful explanation of her findings, my options, and the positive and negative aspects of hearing aids left me confident she has guided me to the best decision at this time. Her evaluation validated and was consistent with my hearing experience.

There is no comparison to the other service I received from a competitor. That experience resulted in a minimal explanation of test results while simply looking at hearing charts and the pressuring of immediate purchase of aids. I now feel exploited. The HearingPlanet experience is nothing but the opposite! My concern of pursuing purchase by a website was concern that there would be no basis of how to best suit my needs. When you referred me to a local professional it then made sense. The professionalism of my experience validated your choice of specialist and the value of your program. I will be back purchasing hearing aids from you!

Ron Letey
Alaska

Steve:

I recently purchased a pair of new hearing aids through one of your associates - Amy O'Brien. After having purchased my last hearing aids from one of your competitors (Audibel), I opted to try an alternative source for the replacements and I'm pleased that I did. Amy could not have been more professional, courteous or client-focused throughout the process. She was extremely articulate in communicating the specific benefits of dealing with HearingPlanet and seemed extremely knowledgeable of both the product I chose (the Siemens Centra) and the other alternatives I was considering.

For the past ten years, my company has specialized in designing, developing and delivering Customer Service and Sales training to Fortune 100 companies so I have an intense appreciation for when it is done RIGHT. And Amy did it right - from start to finish. It was somewhat ironic that just three months ago we began training programs for the customer support staff at a leading aid manufacturer to address their concerns about the quality of THEIR customer support teams. Perhaps we should have just had them look at the approach used by HearingPlanet.

Thanks again and please extend my thanks to Amy and the support team "behind the scenes" that contributed to an extremely positive "First Impression" in my relationship with HearingPlanet. With my network of fellow "baby boomers" all reaching the age where hearing challenges begin to surface you can count on receiving a steady flow of referrals as a result of your service.

Have a great holiday and thanks again for an outstanding customer service experience.

Regards,

Mike

Mike Quick
Renaissance Learning Institute
Phoenix, Arizona

Dear Syndie and HearingPlanet,

I want you to know that I had a wonderful, professional meeting with Audiologist Anita Solomon who was very knowledgeable in the field of hearing aids. I was very impressed. We talked about the top line hearing aids and hearing in general for about 1 1/4 hours. She then had another appointment so Joyce and I went to lunch. We returned at 3:15. She then tested my hearing. She then convinced me that the Phonak Savia Art 100 dz was the one for me with the "Dick Tracy" remote control watch.

I would like to move forward with these. Can it be sent by FEDEX overnight mail? How do I make a down payment or full payment for the aid?

Thank you for your honest, professional e-mail discussions with me. I have some friends in other locations in the country who need or will need hearing aids. Are they able to contact you by e-mail? This has been a great experience!

I'll look forward to hearing from you. Thanks a lot!

Ray Hagglund
Westborough, MA

Dear Sirs,

I am writing this letter, during a very busy, hectic, typical Monday. The reason I state the type of day, is to stress the fact of how important it is to me to make sure you know how impressed I am with the service I have received from Melissa Rodgers and HearingPlanet. She has made a transition that I am still not comfortable with as easy as can be made by any stranger.

The professionalism and quick follow up she practices, is what "customer service" is all about. I am sure she probably is this type of caring and genuine person naturally but to maintain it to the level of service I have received, goes beyond what I expected from any person simply doing their job. She does more than "her job". To accept the fact of having to wear dual hearing aids at a relatively young age of 44 is quite difficult on many levels. Financially speaking, this is not a simple process either when your insurance does not cover it. Melissa again, came to the rescue with the assuredness and sensitivity needed in approaching someone regarding their finances. She was instrumental in assisting me in securing credit through Care Credit. A venue I was not even aware of!

The best way I can describe this process would be to say.

I need hearing aids.
Visit HearingPlanet.com
Have a Personal Hearing Consultant assigned to you and.
Be amazed by Exemplary Customer Service
Melissa and to all involved,

Thank you

Billy V.
FL

Dear Paul,

I must tell you that you have made me excited and very hopeful that there is a better chance with new hearing aids for me, and yes I will say that I paid a small fortune for my old hearing aids, but if I could hear I would NOT be complaining, but that was not the case.

I promise faithfully that I will be in touch with you Thursday afternoon after my test. I can't thank you enough for being so supportive, I think God must have been with me when I went online to find out more information and He lead me straight to you and your company!

Starr N.
Portland, ME

Dear HearingPlanet,

I wanted to pass along that I found your consultant, Todd, informative, helpful, straight-forward and your prices seemed quite fair. I have already recommended HearingPlanet to one friend (who comes from Bergen County NJ) and would certainly recommend you to others. Thanks for your help.

Janet S.
NJ

Thanks for your time, Ken. My hearing has been a problem for a while, and at 29, wearing hearing aids is a hard pill to swallow. I had older, clunky hearing aids a couple of years ago because my budget only allowed for the lowest model, but they just amplified everything, and aggravated my migraines. Cosmetically, they were just not working for me either. As a professional I need to be able to listen to clients and co-workers, and not have them (or myself) be distracted by my hearing aid/impairment. I stopped wearing my old hearing aids about 7 months after I got them, and my hearing is getting steadily worse... I'm glad I found your company online. I'm planning my wedding for next year, so finding a company with local offices that offers financing options was a big plus for me. Not only that, but hopefully I'll find a solution that will help me hear my husband's vows clearly!

Anyway, thanks again, and I look forward to working with you in the coming weeks.

Jennifer S.
TN

From the very beginning when I first was told I needed hearing aids, and my daughter got on the internet and located your company, I was very impressed.

It was an emotional thing for me to have to be told I had to have hearing aids. I am a former operatic and concert performer, have loved teaching voice and piano, and really had to come to grips with all of this.

I cannot tell you how Toby put my mind at ease.

Then, little questions that I had, he never seemed putout or bothered by anything I asked.

I also did a stupid thing with my financial arrangement, and Toby took care of it all with Jennifer ( I believe that was the name) in the Finance office of Care Credit.

I simply want to say that you are indeed fortunate to have Toby as an employee. He is a great asset and humanitarian.

I know that if I have anything that I need to find out about, or talk over with --- he will be there for me.

I also enjoyed the card of thanks and welcoming me as a customer.

The hearing aids are in, the first payment sent, and you, Sir, have a very satisfied customer.

To Toby, I say, Congratulations!!!

Have Blessed Day.

J. W. Durham
NC

I just wanted to express my very sincere thanks for the great service and the wonderful device. Your local Audiologist, Jennifer, suggested the Phonak Savia, which is a blessing. I am extremely happy with the device and even my colleagues started to notice the difference, since my attention is much more focused now.

Jennifer took all the time needed to work with me through the adaptation and the required changes and I really appreciate her patience -- and even more her knowledge about the subject.

Again thanks and I sincerely hope you will be around much much longer....

All the best.

KJW
Newport Coast, CA

Thank you for your help in selecting the right hearing aids.

The Audiologist at your local hearing office was very helpful, easy to work with, and showed a genuine interest in getting them tuned so they give me the maximum usability regardless of how many times I came back for tweaks.

I'll happily recommend you both in the future.

D.C.
Boiling Springs, SC

My Mom got her hearing aids on Thursday of this week and seems to be happy with them. The technology is awesome and Stephanie is very knowledgeable. This may actually extend my mom's life as the quality of her life has improved.

And thanks so much for helping me out with getting the aids to the office so mom could get them faster.

E.R.

I received my hearing aids on Monday, Oct. 16 at 4:30 PM. They are wonderful. I don't even know that I am wearing them. Your clinic person is the greatest, most personable and very informative person I have ever dealt with in the medical field. She answered and explained every detail to the max.

I immediately wore them to work. My last hearing aids I had to keep adjusting the volume, taking one out to answer the phone because of feed back and just did not feel comfortable. My new aids I forgot they were in.

Thank you so much for your help. I will spread the word.

E.B.
New Jersey

I just got off the phone with Andrew. You have a fine representative there.

He listened to my lengthy story, answered all my questions, got me on the phone with Dr. Woodard's office in Tulsa, where Loretta also did a fine job in scheduling my appointment, then he ask if I had any other questions, and said he would confirm by email.

I just seldom get such good service as Andrew provided and I ask him how I could let you know. He said "he in no way solicited such" which he didn't.

I was skeptical but I am sure not now.

H.B.
Oklahoma